Privacy Policy

Last updated: 27 July 2025

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At Top Care Mobile, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our mobile healthcare services. We are committed to ensuring your personal and health information is handled responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, home address, date of birth, and emergency contact details.

• Health Information: Medical history, current conditions, treatment plans, referral letters, NDIS information, and care needs.

• Website Usage Information: IP address, browser type, time spent on pages, and pages visited (via cookies or analytics tools).

2. How We Collect Your Information

We may collect information when you:

• Contact us via phone, email, or our online enquiry forms

• Engage our mobile services (e.g. physiotherapy, nursing, support care)

• Are referred to us by a GP, NDIS coordinator, or allied health professional

• Visit our website or interact with our digital content

3. Why We Collect Your Information

We collect and use your personal information to:

• Provide safe and effective healthcare services

• Book and manage appointments

• Communicate with you, your family, or your support team

• Comply with legal or regulatory obligations

• Improve our services and website experience

4. Disclosure of Information

We may share your information with:

• Our healthcare professionals and support staff

• Other medical or allied health providers involved in your care

• NDIS or funding bodies with your consent

• IT service providers (for secure data storage)

• Legal or government authorities if required by law

We will never sell your personal information to third parties.

5. Data Security

We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access. We use secure systems for record-keeping and limit access to authorised personnel only.

6. Access and Correction

You have the right to request access to your personal information and to request corrections if it is inaccurate or outdated. Please contact us using the details below to make a request.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (e.g. Google Analytics) to collect non-identifiable information about user behaviour to help us improve functionality and performance. You can disable cookies in your browser settings if you prefer.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be available on our website with the effective date noted at the top.

10. Contact Us

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If you have any questions or concerns about this Privacy Policy or the way we handle your information, please contact:

Jespriya Chand
📞 0403 164 312