Terms & Conditions

Last updated: 27 July 2025

Welcome to Top Care Mobile. By using our website or engaging our services, you agree to the Terms and Conditions outlined below. Please read them carefully. If you do not agree with any part of these terms, please do not use our website or services.

1. About Top Care Mobile

Top Care Mobile is an Australian-based provider of allied health (including physiotherapy and related disciplines) and support coordination services. We operate in compliance with the National Disability Insurance Scheme (NDIS) and other applicable Australian laws.

2. Use of Our Website

By accessing our website, you agree to:

Use it for lawful purposes only
Not copy or reuse any content without written permission
Not interfere with the security or functionality of the website
Provide accurate information when submitting enquiries or referrals

We reserve the right to restrict access to our site at our discretion.

3. Appointments and Cancellations

Appointments are subject to availability and confirmation
Please provide at least 24 hours’ notice for cancellations
Late cancellations or no-shows may incur a cancellation fee
Services are delivered by qualified allied health professionals or support coordinators

4. NDIS and Funding Responsibilities

If you are an NDIS participant:

It is your responsibility to ensure your plan is active and has sufficient funding
Inform us of any changes to your NDIS plan or plan manager
Services must be within the approved scope of your NDIS plan
You may be responsible for payment if your plan does not cover the services

We accept self-managed, plan-managed, and agency-managed participants.

5. Service Disclaimer

While we aim to provide high-quality allied health and coordination services:

Outcomes may vary depending on individual needs and conditions
Information on this website is general in nature and not a substitute for personal assessment or clinical advice
All care is based on information you provide and the professional judgement of our staff

6. Intellectual Property

All content on this website—including logos, text, images, and downloadable materials—is the property of Top Care Mobile. You may not reuse or reproduce this content without our written consent.

7. Limitation of Liability

To the extent permitted by law, Top Care Mobile will not be liable for:

Any indirect or consequential loss resulting from service delays or disruptions
Actions or inactions of third-party providers or funding bodies
Any decision you make based on website content without seeking professional advice

8. External Links

Our website may include links to other websites for informational purposes. We are not responsible for the content or privacy policies of those sites.

9. Changes to These Terms

We may update these Terms and Conditions at any time. The latest version will always be available on our website. Your continued use of the site or services indicates acceptance of any updated terms.

10. Contact Us

If you have questions about these Terms and Conditions, please contact:

Jespriya Chand
Director – Top Care Mobile
📧 admin@topcaremobile.com
📍 13 Seath Street, Kellyville NSW 2155
📞 0403 164 312